CSM Magazine

OCTOBER 12, 2022

From chatbots to augmented reality, businesses are using technology to create a more seamless and enjoyable customer experience. Here are 25 ways that technology is revolutionizing the customer experience. One technology that is starting to gain traction in the customer experience space is Augmented Reality.

Technology 52

Technology Customer Experience Journey mapping Chatbots 52

JustCall

AUGUST 21, 2020

Some patients are not sure if they’re experiencing a true emergency, some may have issues with transportation or other reasons. This role is essential because it helps to reduce wait times for people who have already presented for services. Call abandonment rates take a dip. First Call Resolution Rates.

Call Center 52

Call Center call center software Healthcare Abandon rate 52

aircall

JUNE 16, 2021

Optimizing your customer service experience has far-reaching effects on your business. For one, great customer service is a major part of delivering an overall positive customer experience. First-call resolution is the gold standard of customer service interactions.

Customer Service 62

Customer Service Surveys Customer retention Coaching 62