Customer emotions, Personalization, Quality management and Webinar

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Customer emotions

Personalization

Quality management

Webinar

The importance of emotional intelligence in the contact centre

Enghouse Interactive

APRIL 30, 2021

How can they successfully navigate these changes and deliver service that delights customers, while retaining and nurturing staff? The answer is to focus on emotional intelligence, as a recent Call Centre Helper webinar, sponsored by Enghouse Interactive outlined. Improved personal physical and mental health.

Analytics

Analytics Customer emotions Employee engagement Chatbots

Three Ways to Get More Value from Your Workforce Optimization Platform

Avaya

JUNE 18, 2018

It is forcing organizations around the world to change the way they record, process, archive, and protect customer personal data. GDPR applies to any organization within and outside the EU that offers goods and services to customers or businesses in the EU.

Quality management

Quality management Analytics Coaching Contact Center

Customer Contact Central

The importance of emotional intelligence in the contact centre

Three Ways to Get More Value from Your Workforce Optimization Platform

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