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Call Center Optimization: Big Data Analytics

Global Response

MARCH 27, 2024

Case Study #1: A leading telecommunication company Faced with high call volumes and customer churn, this telecommunications company needed to improve customer satisfaction while optimizing operational efficiency. Here are three case studies of companies that successfully implemented call center analytics.

Big data 62
Big data Call Center Analytics Interactive Voice Response 62
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8 Essential Capabilities You Need for Interaction Analytics

Uniphore

SEPTEMBER 22, 2021

However, domain-specific conversational AI has made huge leaps in sophistication by focusing on specific applications such as the contact center and certain industries such as financial services, telecommunications, healthcare, and others.

Analytics 40
Analytics Telecommunications Contact Center Healthcare 40
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