Customer emotions Employee engagement Quality management Sales 
CSM Magazine
DECEMBER 15, 2022
Fostering a positive and empowered work culture can help improve employee morale and engagement, which can, in turn, improve the overall performance of your contact center and your customers’ experience. This use of AI dramatically improves the efficiency and effectiveness of quality assurance. About the Author.
Enghouse Interactive
APRIL 30, 2021
Reduced friction/conflict in the workplace – lowering employee grievances and staff turnover. Builds stronger relationships with customers, thus increasing sales and retention. The benefits it brings to both individuals and businesses are enormous: Increased productivity from those practising EI.
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