Customer emotions Customer Service Employee engagement Quality management 
CSM Magazine
DECEMBER 15, 2022
Customer loyalty is more important than ever, and prioritizing customer service — with an excellent, dynamic, and engaged contact center — can help your company stand out. After all, your customer support team is the heart and soul of the customer experience (CX). Understand customers’ emotional loyalty.
Avaya
JUNE 18, 2018
Quality assurance has never been more important—and providing world-class customer service starts and ends with agent performance. A quality management program must have a consistent process of evaluating agent interactions with customers to help ensure a high-quality customer experience.
Enghouse Interactive
APRIL 30, 2021
The last twelve months have been difficult for everyone working in customer service. As we move forward with new hybrid ways of working, agents, managers and businesses will face fresh challenges. How can they successfully navigate these changes and deliver service that delights customers, while retaining and nurturing staff?
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