Customer emotions Customer Experience Surveys Wireless 
Beyond Philosophy
AUGUST 10, 2016
It parallels a shift in the overall mindset of consumers in this area, one of a more commanding and capricious customer. In other words, the Customer Experience matters here more than it did even a couple of years ago. More of these consumers (66%) want self-service for their needs over calling into customer care.
Pointillist
OCTOBER 22, 2018
In a recent Forrester survey, only 35% of CX professionals reported that they are measuring how their most important customers feel about their most important experiences. The use of artificial intelligence can help you address both of these issues and make your customer experience measurement programs much more effective.
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