Customer effort Schedule adherence Self service Service level 
OctopusTech
MARCH 1, 2023
Additionally, organizations should regularly seek customer opinions about call center experiences by administering surveys that measure: Net Promoter Score (NPS) Customer satisfaction (CSAT) Customer effort score (CES) 2.
Playvox
JUNE 22, 2023
Customer Satisfaction (CSAT) Perhaps the most common of CX metrics, CSAT is often in the form of a customer survey on a four- or five-point scale that indicates how satisfied a customer or group of customers is with a specific product, transaction, or interaction with a company and its service level.
JustCall
MARCH 9, 2023
Service Level Rate Each contact center has a standard service level that determines the ideal time within which each call must be resolved. The number of calls that get resolved at the service level is the service level rate of your call center. It also helps with improved resource allocation.
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