Driving Contact Center Change: Chatbots, OmniChannel, Cloud
Altivon
MARCH 20, 2018
Because each one in its own way increases efficiency and decreases customer effort. But what about customer effort? Studies show that the majority of customers would rather have an effortless experience than a delightful one (CCIQ). OmniChannel: Distinctly Different from MultiChannel. How is that possible?
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