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call center workforce Schedule adherence Abandon rate Quality management Average Handle Time contact center solutions Service level Wait times Benchmark Customer Care More Related Topics >
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Top Call Center Efficiency Metrics And How To Improve Them

Playvox

JUNE 22, 2023

Organizations conduct surveys or interviews based on an agreed-upon scoring system and classify responses such as: Very satisfied Satisfied Not satisfied Very unsatisfied Customer Effort Score (CES) A business metric that measures how easy or difficult it was for the customer to get their issues resolved in your contact center.

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Call Center Metrics Schedule adherence Average Handle Time 52
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