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Retain the Human Touch: How to Deliver Personalised and Helpful Customer Service

CSM Magazine

In an era of rapid automation and technological advances it can be easy to lose track of what customer service really means. As brands we need to ensure we are customer-centric, always putting their needs first and delivering a level of care that is personal and helpful regardless of scale.

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The Top 11 Help Desk and Service Desk Software Platforms In 2022 [Features, Pricing, and More]

Netomi

Whether you’re looking for customized surveys, AI-powered Salesforce chatbots , agent routing and productivity. “Service Cloud – the platform for success and customer centricity” Key features. The customer’s context is carried forward, regardless of the channel on which they reach out. Automation.