Customer centricity Employee engagement First call resolution Morale 
Fonolo
AUGUST 17, 2021
To optimize your call center’s performance, you need to think about improving your customers’ experience. After all, customer-centric companies are 60% more profitable. While incredible customer service should always be a call center’s goal, it shouldn’t be your only goal. But it’s not enough.
Callminer
OCTOBER 3, 2019
Pay attention to employee feedback to keep your staff engaged and motivated. One of the most surefire ways to boost employee morale and motivation is by actually listening to what they have to say. Keep the three key factors of employee engagement in mind. What is the answer?
Hodusoft
OCTOBER 19, 2023
Develop cost-effective training programs that focus on improving product knowledge and customer service skills to help agents in the efficient handling of customer inquiries. Employee Engagement There is no doubt that highly engaged employees are more motivated and productive.
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