Inbenta

JANUARY 17, 2022

Data mining tools will be a valuable asset for companies seeking to create transparent reports to show they are climate-friendly as well as the deployment of FAQs to provide information to customers wanting to know more about a company’s pledge to sustainability. . Growing self-service options for customers.

Customer Service 98

Customer Service Self service Chatbots B2B 98

JivoChat

APRIL 1, 2021

With automated reply messages , businesses can stay in touch with customers—even if staff members are out of the office. However, in the customer-centric era, transparency and clear communications are vital tenets for customer retention. Download your free ebook. Set Up Multichannel Auto Reply Messages Today.

Chatbots 52

Chatbots Personalization Best practices Multichannel 52

Comm100

FEBRUARY 16, 2018

Improving the agent experience isn’t the only way that companies are looking to remove friction from the customer experience. Remove agent pain points by collecting feedback to see what systems could be improved so that agents will come across less friction when serving customers. So, what’s a customer-centric company to do?

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40