NobelBiz
JUNE 19, 2023
. – Brad Butler, Contact Center Software Consultant @ NobelBiz Mastering the Art of Real-Time Monitoring as a Call Center Supervisor Real-time monitoring is an art that, once mastered, opens a new dimension of customer service management.
Nicereply
DECEMBER 3, 2019
Great customer service agents are able to understand when these unusual situations arise and are quick to come up with workarounds or other creative ways to still provide a great customer experience. Time management skills enable you to make good decisions around when to invest more time into something and when to change your approach.
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