Customer Care Schedule adherence Service level Wait times 
Toister Performance Solutions
OCTOBER 26, 2017
Twitter: @bradcleveland Explain the “why” behind schedule adherence, the importance of being “in the right place at the right times.” The relationship between staff and service level is not linear – it’s exponential. Customer Care Manager and Vendor Oversight, UCare. Todd Hixson. Jeremy Hyde.
Playvox
JUNE 22, 2023
Ultimately delivering outstanding customer experiences should be a strategic business priority for organizations if it isn’t already. For customer support leaders, metrics tied to the goal of delivering and improving upon outstanding customer care and experiences should matter the most and be top priorities.
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