Fonolo

NOVEMBER 15, 2017

The customer service profession is known for high turnover rates and agent burnout, however, some professionals greatly excel in this line of work, and show tremendous aptitude for delivering excellent customer care. Sign #4: You’re Always on Time. Time management is extremely important to customer service success.

Customer Service 100

Customer Service Agent burnout Best practices Call Center 100

NobelBiz

APRIL 18, 2022

This technique saves the agent who answers the phone a lot of time and helps to the consumer satisfaction, who is not treated as an anonymous individual. IVR – Interactive Voice Response The IVR – Interactive Voice Response is no longer merely a time management tool. How to calculate efficiency in call center?

Call Center 52

Call Center Interactive Voice Response Contact Center Gamification 52

NobelBiz

MAY 10, 2022

Time management Much of your agents’ time is wasted on simple, repetitive activities, such as searching for client information across several platforms, repeating the same answer to the same query, etc. This also enables your customer care staff to give higher-quality service, which increases customer happiness.

Call Center 52

Call Center Interactive Voice Response Contact Center contact center solutions 52