OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America?

Best practices 62

Best practices outsourcing Call Center virtual call center 62

TLC Associates

OCTOBER 23, 2019

Or reaching out to an outsourced contact center that has proven experience in improving customer service and elevating the bottom line? As you make your choice, consider these four ways the right outsourced partner can enhance your customer service results. And outsourcing with our team delivered the results they desired.

outsourcing 40

outsourcing Contact Center Customer Service Interactive Voice Response 40

Callminer

OCTOBER 11, 2018

Previously, he was the Director of Marketing and Customer Care for Urology San Antonio where he oversaw call center operations. Osiris Parikh is a certified inbound sales professional and SEO strategist. Studies show that people are much more likely to answer the call when they see a familiar number.

Call Center 561

Call Center Metrics Contact Center Wait times 561