Customer Care Exercises Journey mapping Multichannel 
COPC
JUNE 2, 2016
. >Companies are losing significant business by providing disappointing customer care and failing to live up to their brand promises. In addition, I shared an example of how customer journey mapping helped one retailer uncover misalignment between their brand promise and execution within their operations.
RichCall
SEPTEMBER 13, 2017
ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. This is the future of customer service. But it is the harnessing of social platform messaging apps that will turn social customer care on its head in 2017. Customer Journey Maps. Proactive Customer Care.
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