Remove CRM Remove Magazine Remove Morale Remove Quality management
article thumbnail

Super-Agents Are Real (Blog #3)

Enghouse Interactive

Be it as part of a query, on a call, buried in the CRM system, or posted to social media or online groups/forums. It’s all in the approach and how the data is analyzed. This is foundational to understanding causality. But, relying on that only provides one dimension (layer) of an answer.

article thumbnail

Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Presently the general manager of Marriott Vacation Club Pulse San Diego, he was the general manager of The Inn at Bay Harbor?A A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Before starting his firm, Thompson worked in the IT industry for fifteen years.