CRM First call resolution Multichannel Outbound sales 
Global Response
FEBRUARY 13, 2022
A multi-channel contact center can provide a variety of services, including: Inbound and outbound voice calls CRM integration Customer satisfaction tools & customer engagement analytics Email, web chat and SMS Social media It’s not just contact-based solutions and services a multi-channel contact center can offer.
OctopusTech
SEPTEMBER 9, 2023
It helps call center agents enhance customizations and coordination by gathering customers’ information from all the platforms and then solving their queries easily. This helps to solve the problems of customers on the first call which increases the first call resolution rate.
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