Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Leverage Gamification for Soft Skills Development. Create content on common questions and make it available as a self-service option.

Contact Center 59

Contact Center Gamification Analytics Average Handle Time 59

Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Leverage Gamification for Soft Skills Development. Create content on common questions and make it available as a self-service option.

Contact Center 48

Contact Center Gamification Analytics Average Handle Time 48

Noble Systems

MARCH 19, 2021

You won’t have to transfer a caller around to get them an answer – which is often one of the biggest customer complaints about customer service. The IVR can also provide advanced features, such as self-service for items that don’t necessarily require a live person (ie, checking an account balance). allow the number.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Nicereply

JANUARY 18, 2023

Why you should use help desk software Help desk software typically comes with a set of helpful features (like ticket automation, SLA management, analytics and reporting, self-service capabilities, etc.) that make things easier for both – support agents and customers. Early-stage startups can get Zendesk free for 6 months.

Self service 52

Self service Analytics Enterprise APIs 52

Noble Systems

FEBRUARY 10, 2021

To meet customer expectations, agents must be able to access all pertinent customer data in one place from a variety of sources – CRM, external databases, speech analytics and other enterprise systems. Self-serve is the new “preferred” service. Ebook: Changing Customer Behavior and the Impact on Contact Centers.

Contact Center 98

Contact Center Gamification Self service Analytics 98

Playvox

JUNE 22, 2023

Offer omnichannel support options such as an AI-powered chatbot and other self-service options and menu options to reduce the need for some live agent calls. Incorporate gamification and other engagement tactics to boost retention of content. Want to learn more about key call center efficiency metrics?

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

Comm100

NOVEMBER 23, 2020

And with a wide host of integrations, it is easy to hook Comm100 up to your CRM without having to transfer any data. It’s intuitive and designed so well for managing customer support tickets” Freshdesk also gets points for its gamification features that help increase agent productivity. Salesforce. 4.4 / 5 (Capterra).

Chatbots 52

Chatbots Enterprise CRM Customer Support 52