CRM Customer Experience Schedule adherence Time management 
Playvox
JUNE 22, 2023
In uncertain economic times, they become even more critical to help navigate business health and growth. Call center leaders are under increased pressure to improve operational and agent efficiencies and look for cost-cutting opportunities while delivering outstanding customer experience (CX) — a tricky balancing act for sure.
Playvox
FEBRUARY 20, 2024
That’s where a Workforce Management solution moves from a “nice to have” to a “must have.” One of Playvox’s customers, MongoDB , had many of the typical challenges seen with dispersed global teams.
Noble Systems
MARCH 19, 2021
A blended system will let the same agents work on both inbound and outbound calls at the same time, managing the workflow to let incoming calls be answered and making outgoing calls to keep agents busy while they are waiting. Integration helps lower call handling time, improve agent efficiency and performance, and reduce costs.
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