Remove Contact Center Remove Personalization Remove Revenue potential Remove Workload forecasts
article thumbnail

What Is Business Forecasting? (and How to Increase Your Forecast Accuracy)

Babelforce

Your organization will predict how much it will use for inventory, raw materials, utilities, person-hours, rent, etc. Call center forecasting. Forecasting for call centers entails estimating future workload and the staff capacity needed to handle the contact volume. What are their plans?