Contact Center Omni-channel support Personalization Self service 
CCNG
DECEMBER 6, 2020
We all know that contact centers require a thoughtful balance of People, Process and Technology. The technology in a contact center, ideally, should support and enhance the other two components (People and Process). When it comes to technology, vendors are always pushing the next big thing.
DMG Consulting
MAY 3, 2019
No contact center technology has undergone as significant a paradigm shift as the WFM sector. But contact centers are also realizing many benefits, including reduced operating costs, optimized scheduling, improved performance, decreased staff attrition and an engaged and committed workforce.
Kayako
JANUARY 5, 2017
In the customer service trends handbook published by Microsoft , “90% of consumers say they expect consistency and continuity from a brand across channels.”. Yet, relatively few contact centers have focused on providing a consistent customer experience. Customers expect support to be available 24/7.
Expert insights. Personalized for you.
195 
Let's personalize your content