Contact Center Gamification industry standards Service level 
Fonolo
NOVEMBER 7, 2018
It could be argued that customer service is uniformly about a few core things: Giving consumers agency; shepherding them towards a positive outcome to their problems; and providing solutions and smiles by whatever means (and using whatever technology) necessary. Service Levels. Gamification.
Fonolo
OCTOBER 3, 2018
Contact centers are like people: We’re all at different stages, chugging along healthily but sometimes faltering along the way. As we begin to look back at 2018, one thing is becoming clear: Not every contact center is created equal. All contact centers face barriers, and you certainly know your own intimately.
Fonolo
OCTOBER 9, 2018
The conference will host more than 500 attendees, feature over 35 speakers, and offer multiple breakout sessions on a range of relevant subjects including customer care design, gamification, automation, and culture-building. Call Center 101: The Golden Rules of SLAs. Learn how to become an expert in Service Level Agreements (SLAs).
Expert insights. Personalized for you.
182 
Let's personalize your content