Contact Center contact center solutions Revenue potential Self service 
DMG Consulting
MAY 15, 2018
Cloud Contact Center Solutions Continue Upward Trajectory. Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market. As this market matures, a vast ecosystem of partners has emerged to participate in this large revenue opportunity.
NobelBiz
NOVEMBER 13, 2023
According to Forbes : 97% of consumers and 98% of contact center managers say customer service interactions impact whether consumers stay loyal to a brand. 60% of consumers have switched brands due to a negative contact center experience. How to measure Your Contact Center’s NPS?
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