Defining WFO. (Hint – It’s Not Just About Workforce Management)
Noble Systems
SEPTEMBER 29, 2020
Workforce Management – WFM includes robust forecasting and staffing management that let you create schedules that put the right resources in the right place at the time, and then tracks schedule adherence so you can make adjustments to meet service level goals. WEBINAR ON DEMAND: 2020 – The Year That Transformed WFM • watch.
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