contact center workforce Customer Support Quality management Service level 
Playvox
JANUARY 25, 2024
Their performance and effectiveness positively or negatively impact: Customer satisfaction scores (CSAT) and net promoter scores (NPS) – Agents who are disengaged or lacking customer support knowledge can negatively impact not only your scores but overall CX.
Fonolo
MAY 7, 2015
What do great call center managers do? A contact center manager’s job is often a thankless one. As the supervisor of a contact center, your job is to make sure that your team of agents provides the best experience possible to your customers. callcenter #management Click To Tweet.
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