article thumbnail

2020 Contact Center Investment Priorities

DMG Consulting

The findings for the three questions were extremely positive and reflect the very upbeat attitude of enterprise executive and contact center leaders toward new technology investments. Figure 1: Contact Center Technology Investment Priorities for 2020. Cloud-Based Contact Center Solutions.

article thumbnail

What Is Unified Customer Experience Management (CXM)?

NobelBiz

Key components include data integration, omni-channel support, and real-time analytics. By smart integrations and data insights Unified CXM enables companies to build lasting relationships and stay ahead of the competition. Unified CXM involves creating seamless and personalized interactions across all customer touch points.