Remove contact center solutions Remove Interactive Voice Response Remove Omni-channel support Remove Self service
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2020 Contact Center Investment Priorities

DMG Consulting

The three survey questions were: Do you plan to implement any new or replacement contact center infrastructure applications in the cloud in the next couple of years? Do you plan to implement any automation solutions (e.g., IVA, bots, RPA, AQM, self-service, WFM, etc.) Cloud-Based Contact Center Solutions.