2020 Contact Center Investment Priorities
DMG Consulting
FEBRUARY 5, 2020
IVA, bots, RPA, AQM, self-service, WFM, etc.) Do you plan or are you engaged in a digital transformation that includes digital and social media channels? Digital Transformation and Omni-Channel Support. Do you plan to implement any automation solutions (e.g., in the next couple of years?
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