Call Experts

OCTOBER 5, 2023

Are there any specific industry regulations or compliance requirements you must adhere to? By clarifying your business needs upfront, you can better align your choices with the contact center solutions that meet those needs. Choosing a contact center that can scale with your business is essential.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Call Experts

APRIL 8, 2024

Are there any specific industry regulations or compliance requirements you must adhere to? By clarifying your business needs upfront, you can better align your choices with the contact center solutions that meet those needs. Choosing a contact center that can scale with your business is essential.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

NobelBiz

APRIL 18, 2023

The average call handling time (AHT) is one of the oldest and most important key performance indicators (KPI) for contact center performances. It is much more critical in determining the economic model of a partnership when outsourcing call center activities.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Global Response

MARCH 1, 2022

When it comes to KPIs for your call center, one thing is for sure: less is more. After all, when you’re managing a call center, whether it’s in-house or outsourced, there’s a long list of KPIs (key performance indicators) that you could be measuring. Example #1: Call center KPIs for a retail business.

Call Center 62

Call Center Metrics Average Handle Time Abandon rate 62