contact center solutions Gamification Surveys Webinar 
Enghouse Interactive
FEBRUARY 9, 2021
of successful organizations surveyed are using, or are planning to use, AI technologies as part of their 2021 CX initiatives. Graphical agent/supervisor dashboards help share knowledge and gamification increases overall agent performance. Do It Now to transform your contact center from a cost-center into a powerful revenue generator.
8x8
DECEMBER 4, 2017
Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks? Relaxation or gaming areas.
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8x8
DECEMBER 4, 2017
Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks? Relaxation or gaming areas.
8x8
DECEMBER 4, 2017
Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. Want to gain some additional knowledge on how your contact center issues stack up against industry benchmarks? Relaxation or gaming areas.
Playvox
SEPTEMBER 20, 2023
Before we discuss automation and AI for QM processes, it’s important to establish clear definitions in the context of contact centers. According to a Zendesk survey, 73% of consumers will switch to a competitor after multiple bad experiences — and more than half will abandon a company after just one poor interaction.
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