contact center solutions Entertainment Interactive Voice Response Virtual Agent 
DMG Consulting
AUGUST 16, 2022
What’s more, consumers believe they have the right to interact with an organization in multiple channels and, when appropriate, to pivot between channels, such as when an intelligent virtual agent (IVA) needs to send information to a consumer’s cell phone via SMS during a phone conversation. IVAs Are Good for Agents and CX.
Playvox
JANUARY 13, 2022
They’ve never known life without the internet and leverage digital technology to communicate, learn, shop, and be entertained. The right solutions can help organizations successfully adapt to new and existing contact center trends. Gen Z is defined by technology and values.
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