Playvox
JULY 14, 2023
Ways to Measure Contact Center Agent Productivity Measuring productivity in the call center can be complex. If you have the right contact center solutions that provide real-time and historical data for the most important call center productivity metrics, it’s a lot easier.
Playvox
FEBRUARY 13, 2023
But your service center can’t afford to tip the scales in the other direction. Related eBook: Three Steps To Creating A Winning Customer Experience Strategy Impact Of Quality Management On Agent Engagement The employee experience is a vital part of customer interaction success. of revenue.
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Playvox
JANUARY 25, 2024
When contact center agents feel valued and are recognized for their efforts, they’re more likely to stay and grow with your company. Happy agents who stick around and become more experienced can deliver the outstanding customer experience for which your contact center strives.
Playvox
JANUARY 11, 2024
When contact center agents feel valued and are recognized for their efforts, they’re more likely to stay and grow with your company. Happy agents who stick around and become more seasoned can deliver the outstanding customer experience your contact center strives for. Schedule a demo of Playvox’s Workforce Management.
Playvox
JUNE 22, 2023
Want to learn more about key call center efficiency metrics? Download our eBook Overlooked KPIs That Make a Difference in Your Contact Center and schedule a demo of Playvox’s robust workforce management solution.
Playvox
MAY 24, 2023
Related eBook: The Dangers of Forecasting and Scheduling with Spreadsheets How To Use Call Center Workforce Management Metrics To Improve Performance These metrics are invaluable tools that give you a greater insight into your contact center. Schedule a demo today to learn more. Invaluable.
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