contact center solutions contact center workforce Customer Care Technology 
DMG Consulting
MAY 25, 2018
DMG Consulting Releases 2018 Contact Center Workforce Optimization Market Share Report. New-gen solutions are the future of this mature sector. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. million in 2017.
CSM Magazine
DECEMBER 6, 2019
According to a recent Nemertes study, 55 percent of self-service instances eventually escalate to voice interactions with contact center agents, proving that reliable headsets and cloud communication tools still outweigh the chatbot trend. The MDA 500QD Series is designed for organizations moving their contact center to the cloud.
Expert insights. Personalized for you.
48 
Let's personalize your content