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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. That’s the power of multi-tenant contact center software for BPOs! What is Multi-tenant Contact Center Software? Imagine an office building called the contact center.

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Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. Agent turnover, monotony, and lack of engagement are some of the problems contact center managers have to deal with daily.