SharpenCX

DECEMBER 10, 2019

Strategy: Build a new website tailored to dog moms and dads who need help exercising their pups. Look to the KPIs you focused on this year to see how your contact center performed. Did your agents consistently meet First Call Resolution every month and top the charts in CSAT ? Here, I get into the how.

Call Center 84

Call Center Contact Center Customer Service First call resolution 84

NobelBiz

JULY 4, 2023

This should include practical demonstrations, hands-on exercises, and ample opportunities for questions and answers. Brad Butler, Contact Center Software Consultant @ NobelBiz After the call, the agent can use the comprehensive summary as a reference for future troubleshooting steps, providing better follow-up service if required.

Call Center 52

Call Center Contact Center First call resolution Construction 52

NobelBiz

MARCH 6, 2023

Track call center metrics, such as average handling time, first-call resolution rate, and customer satisfaction scores. This information is useful in identifying areas for improvement and optimizing call center operations. This ensures that customers are connected to the right agent.

Abandon Call 52

Abandon Call Contact Center Agent burnout Abandon rate 52