Contact center software, Examples, Quality management and White Paper

The Future of Customer Experience Begins Now

Cisco - Contact Center

DECEMBER 17, 2020

For example, customer experience journey context displayed on the agent desktop and customer experience analytics reports that capture customer feedback trends and allow for proactive, closed-loop response. Optional integrated Webex Workforce Optimization provides tools for workforce management, quality management, and workforce analytics.

Customer Experience

Customer Experience Contact Center APIs Analytics

24 Experts Reveal the Single Worst Thing a Contact Center Agent Can Do During a Call

Callminer

NOVEMBER 18, 2020

Hiring the right contact center agents is important, but ongoing agent training and performance management are crucial for customer satisfaction and the success of your business as a whole. Steve Bufton is the Director of Contact Center Operations at Donlen (Fleet Management division of Hertz).

Contact Center

Contact Center Call Center Gamification Wait times

Customer Contact Central

The Future of Customer Experience Begins Now

24 Experts Reveal the Single Worst Thing a Contact Center Agent Can Do During a Call

Webinars

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