Contact center software, Customer centricity, Customer emotions and Multichannel

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Contact center software

Customer centricity

Customer emotions

Multichannel

Is Your Brand Meeting These 6 Customer Expectations?

VocalCom

FEBRUARY 5, 2018

Customers today want to feel respected, understood, and excited when they interact with your company. According to a study of customer emotions conducted by Motista, customers who feel both satisfied and emotionally connected to a brand are 52% more valuable than those who are just highly satisfied.

Contact center software

Contact center software Airlines Customer centricity Customer emotions

5 Ways Big Data Can Improve the Customer Experience

VocalCom

AUGUST 7, 2017

Understanding such metrics can help improve contact center practices and the overall customer experience. Understand customer sentiments to connect on an emotional level. Customer emotions play an essential role in their relationships with brands.

Big data

Big data Customer Experience Average Handle Time Abandon rate

Customer Contact Central

Is Your Brand Meeting These 6 Customer Expectations?

5 Ways Big Data Can Improve the Customer Experience

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