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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. The first option, of course! That’s the power of multi-tenant contact center software for BPOs! What is Multi-tenant Contact Center Software?

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Call Center Dialer Software: Optimization Best Practices

NobelBiz

Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. – Brad Butler, Contact Center Software Consultant @ NobelBiz 2.

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How To Make the Most of a Unified Agent Desktop?

NobelBiz

Of course, seasoned contact center professionals will smile with nostalgia, remembering the good old days when the trusted landline call was the only communication channel an agent had to deal with. Brad Butler, Contact Center Software Consultant @ NobelBiz What makes a great unified agent desktop?