The Comprehensive Guide to Assessing the Average Talk Time Metric in Call Centers
NobelBiz
SEPTEMBER 12, 2023
Brad Butler, Contact Center Software Consultant @NobelBiz How is Talk Time Measured? It boosts agent morale, fosters a culture of continuous improvement, and ultimately contributes to a higher level of customer service excellence. ” If your business thrives on telemarketing, lead gen, or debt collection, this is a must-watch. .”
52 
Let's personalize your content