Consulting Inbound sales Metrics Workshop 
GetFeedback
AUGUST 14, 2019
Measuring just a piece of this journey can seem short-sighted or not as powerful as other CX metrics, like Net Promoter Score (NPS). CX shouldn’t ever be measured by one metric alone. Customers and their experiences are complex and nuanced, so there’s no perfect metric. Use CSAT at key points in the sales process.
JustCall
MARCH 13, 2020
Another important question to contemplate is if you need to amp up your sales costs or on the contrary cut down? Importantly, are you tracking your sales effectively? You need to be looking at the right set of metrics to keep your performance on the track. Excellence in Inside Sales. Trainer Certification Workshop.
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