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Conversation Intelligence Vs Conversational Intelligence: The Difference Is Much Greater Than You Think!

SmartKarrot

MAY 11, 2023

Beat Competition Based on a study conducted by Forrester Consulting, 89% of marketers have stated how using AI conversation intelligence software is crucial to staying competitive in their business industry. Conversation intelligence platforms can automatically record, transcribe, and analyze hours of sales calls.

Real estate 10
Real estate Chatbots APIs Analytics 10
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A Comprehensive Guide to Customer Interaction Analytics

NobelBiz

JULY 25, 2023

Feedback Forms: Post-call or post-chat surveys and feedback forms provide direct customer insights which are then fed into the analytics system. In the dynamic world of call centers, interaction analytics acts as the guiding star, illuminating pathways to better customer relations, streamlined operations, and enhanced revenue potential.

Analytics 98
Analytics Call Center Scripts Contact center software 98
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