Consulting Customer effort First call resolution Outbound sales 
Pointillist
JULY 25, 2018
Project Deployment Time – An important success metric is whether the customer journey analytics project, as defined, is completed on time. Estimate project duration by speaking with the vendors you have shortlisted and any industry consultants/analysts who may be advising you. Customer Effort Score(CES). Churn Rate.
Pointillist
JULY 25, 2018
Success Metrics for the Project Project Deployment Time – An important success metric is whether the customer journey analytics project, as defined, is completed on time. Estimate project duration by speaking with the vendors you have shortlisted and any industry consultants/analysts who may be advising you.
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