Consulting Customer centricity eBook Journey mapping 
ChurnZero
FEBRUARY 28, 2020
Even before pre-sales where possible, but I would definitely have your Customer Success team or manager introduced at the very beginning to be a customer advocate and track the customer experience along the way, even if they’re not directly owning the onboarding or implementation. Customer Success Around the Web.
Comm100
FEBRUARY 16, 2018
Companies also plan on achieving this top priority for 2018 by creating or optimizing automated self-service experiences (such as through intelligent customer knowledge bases and Chatbots), and improving customer journey mapping. Recommended for you: [eBook] Improve Your Customer Experience: An Action Plan for CX Success.
Expert insights. Personalized for you.
64 
Let's personalize your content