Consulting, Customer advocacy, Employee engagement and Journey mapping

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Consulting

Customer advocacy

Employee engagement

Journey mapping

Customer Experience Influencers You Must Follow – Part 2

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. John is an “Ex-Disney Guy” and Customer Experience Coach. John DiJulius Follow @JohnDiJulius.

Customer Experience

Customer Experience Journey mapping Consulting Consulting

The Customer Satisfaction Crisis: Turning Negative to Positive

CSM Magazine

FEBRUARY 29, 2024

Indeed, this is evidenced in the recent survey, with 35% of customers saying positive use of technology by an organisation has led them to use that organisation again – but nearly half (a whopping 45%) say poor use of technology has made them stop using an organisation altogether.

Journey mapping

Journey mapping Self service Banking Customer advocacy

Customer Contact Central

Customer Experience Influencers You Must Follow – Part 2

The Customer Satisfaction Crisis: Turning Negative to Positive

Stay Connected