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The Comprehensive Guide to Assessing the Average Talk Time Metric in Call Centers

NobelBiz

SEPTEMBER 12, 2023

For reference, according to callcenterhelper.com , the industry standard for Average Handling Time (AHT) is 6 minutes and 10 seconds. Establish a system where agents regularly receive constructive feedback on their performance. Dive into the world of outbound sales, from industry insights to performance optimization.

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