Remove Construction Remove Contact center software Remove industry standards Remove Outbound sales
article thumbnail

The Comprehensive Guide to Assessing the Average Talk Time Metric in Call Centers

NobelBiz

Brad Butler, Contact Center Software Consultant @NobelBiz How is Talk Time Measured? For reference, according to callcenterhelper.com , the industry standard for Average Handling Time (AHT) is 6 minutes and 10 seconds. Establish a system where agents regularly receive constructive feedback on their performance.

Metrics 52