Construction Customer retention Employee engagement industry standards 
Lumoa
FEBRUARY 9, 2023
It involves measuring customer effort on customer service interactions, such as the number of customer emails received, the length of customer wait times, and the number of customer complaints. This helps to ensure customer satisfaction and builds long-term customer loyalty.
Lumoa
MARCH 20, 2018
Handful of inspiring articles on customer centricity: How to empower your organization to improve customer experience , " Building a Customer-Obsessed Operating Model " by Kyle McNabb from Forrester, " Customer Obsession Lessons from Amazon " by Bruce Temkin, " 7 Secrets Of Building A Customer-Centric Company Culture " by Micah Solomon.
Lumoa
MARCH 20, 2018
Customer Experience Customer Experience refers to how customers perceive their interactions with your company. Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. Therefore, you can never fully determine it.
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