Voxjar

JANUARY 11, 2018

Agent Performance – Your reps are knowledgeable and trained well enough to resolve customer’s concerns on their first call. Low Hold Time – If a problem was resolved in one call it probably means the customer didn’t experience frequent or long wait times. That can leave you in a moral quandary….

First call resolution 40

First call resolution Contact Center Construction Agent burnout 40

aircall

DECEMBER 16, 2016

This is valuable insight, since the less effort the customer expends whilst dealing with your business, the more likely they are to continue to do so. Call abandonment rate and/or average wait time factor into the performance of your team, but also give you an indication of customer satisfaction. Stay in the loop.

Call Center 82

Call Center call center software Abandon rate Metrics 82

aircall

DECEMBER 16, 2016

This is valuable insight, since the less effort the customer expends whilst dealing with your business, the more likely they are to continue to do so. Call abandonment rate and/or average wait time factor into the performance of your team, but also give you an indication of customer satisfaction. Stay in the loop.

Call Center 48

Call Center call center software Abandon rate Metrics 48

aircall

DECEMBER 16, 2016

This is valuable insight, since the less effort the customer expends whilst dealing with your business, the more likely they are to continue to do so. Call abandonment rate and/or average wait time factor into the performance of your team, but also give you an indication of customer satisfaction. Stay in the loop.

Call Center 48

Call Center call center software Abandon rate Metrics 48